A cracked screen on holiday is annoying, but if you have travel insurance, phone insurance or a credit card with purchase protection, part of the cost may be covered. Insurers rarely pay without paperwork, and it is much easier to collect it now than after you get home.
Check your policy first
Read the conditions or call the insurer's helpline. Look for: is accidental damage covered or only theft? Is there an excess (deductible)? Do they want you to use a specific repair shop, or can you choose? Some insurers want to approve the repair first.
Documents insurers usually ask for
- An itemised repair invoice with the shop's name and address, the date, the phone model, what was repaired and the price.
- Photos of the damage before the repair. Take them now, from a few angles.
- Proof of purchase of the phone, or at least its model and IMEI number.
- For theft: a police report.
- If it cannot be repaired: a short written statement from the repair shop saying why.
Tell us before we start
If you plan to claim on insurance, tell us when you walk in. You get a fixed price before we start, so you can check it with your insurer first if they require that. After the repair, ask for an itemised invoice for your claim. If we find that a repair is not possible, ask us to put that in writing.
Fast repair, then claim later
Most insurers let you pay first and claim afterwards. That means you do not have to spend days of your trip without a phone: many repairs are done while you wait, and screens and batteries often in 20 to 30 minutes.
PhonePlus, Binnen Bantammerstraat 4, Amsterdam – near the Nieuwmarkt and about ten minutes' walk from Centraal Station. Walk in without an appointment.
- Monday: 10:00–19:00
- Tuesday to Saturday: 11:00–21:00
- Sunday: 12:00–21:00
